Free shipping in Sweden on orders over 1000 SEK

Return Policy


Returns
Our policy lasts 20 days for any product purchased at full price. If 20 days have gone by since your purchase or your item, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You as a customer is responsible for returning the item in the right condition. Gift cards cannot be returned. Items purchased at a discount can be returned.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 20 days after delivery.

Important! Please note that any package that is returned because it was not picked up or the address was wrong is NOT considered an eligible return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If everything is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account(s) again and/or any credit card(s) you might have used. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at webshop@chamois.se. 

Sale items (if applicable)
Sale items can be refunded.

Exchanges (if applicable)
We are happy to replace any defective or damaged items. If you need to exchange it for the same item: Notify us as soon as possible at webshop@chamois.se, mark the package with your order number and post your returned product to:

Sweden & The European Union:

Att: Chamois Returns, order #(yourordernumber)
Båstad Lager & Logistik
Elestorpsvägen 135
269 91 Båstad
Sweden

Norway:

Att: Chamois Returns, order #(yourordernumber)
Josephine Amlé
Ullevålsveien 107 B
0359 Oslo
Norway

NB! Remember to mark the package with your order number.

If you are shipping an item over 500 SEK, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please do not hesitate to contact us if you have any questions about returning your item. Know that we are here for you.

Kind regards,
The Chamois Family